Products
2014/2016 Carbine 29 Top Link
FREQUENTLY ASKED QUESTIONS
-
How long is the warranty period for my Intense?
- 5-year limited warranty on carbon frames (except Downhill)
- 3-year limited warranty on XC/Trail/Endurol aluminum and carbon Downhill frames
- 2-year limited warranty on aluminum Downhill and Enduro frames
-
What is the widest tire that will fit my bike?
- With the wide variety of rim widths and tire dimensions,there is no way to accurately determine what your actual tire width will be with your component spec. A general rule of thumb is 2.4 for xc/trail, 2.6 for enduro/downhill and 3.0 for plus tire frame options.
-
Is my frame compatible with Eagle?
- All Intense mountain bikes featuring 142mm and boost 148 rear wheel spacing will fit SRAM Eagle Drivetrain with the appropriate offset front chain ring. 6mm offset for non boost applications and 3mm offset for 148 boost applications.
-
What type of bottom bracket do I need for my bike?
- We use the bottom bracket we feel best suites the...
-
Where is my serial number located?
- The serial number on your Intense frame is located on the front triangle on the back/underside of the bottom bracket. The serial number for the rear triangle is located on the forward facing surface of the cross brace.
- What are the shock size specs for my bike? ( Eye to Eye and Stroke) (Reducer Size)
-
What is the longest dropper post that will fit in my seat tube? (Maximum Insertion)
- The maximum length of your dropper post is based solely on the size frame you are using and the lower tube length of the dropper post used. All of our frames are capable of at least a 150mm dropper post but are capable of running a dropper post with a lower tube length up to…... Lets find out what our finished and reamed depth is for our frames.
-
How much sag should I run on my rear shock?
- Intense recommends that your sag be set at 30% for all xc/trail/enduro models and 35% for the downhill models. For a demonstration and more information, check out the tech video (
click here).
- Intense recommends that your sag be set at 30% for all xc/trail/enduro models and 35% for the downhill models. For a demonstration and more information, check out the tech video (
click here).
-
How much does a particular frame, or built model weigh?
- The specific frame/bike weight will be listed on our website under your bikes product page. You can also see a chart with frame and bike weights here. (Please note that a variable of 100G should be given).
-
Where can I purchase a particular part for my Intense?
- Yes, small parts are available for all current and some previous models of bikes going back 3 years. You will find this tab on our website home page on the top OR click here to be directed to our small parts web store. If your model of bike is not listed on the website, please call into or email our customer service hotline. Info for this is on the “service” tab on the home page.
-
Is there touch up paint available for my bike?
- No, currently there is not touch up paint option available yet. This is still under development.
-
Can I use an Angle set headset for my bike?
- Yes, all our external headset cup frames are capable of running an angle set headset. Although with most of our bikes and our JSTuned geometry, typically the bikes geometry are matched with our component spec to make that particular bike perform at its best for its intended use.
-
What is the recommended spring rate for my bike and body weight?
- For specific sag measurements and suspension set up, please refer to the user manual for your model of bike. Or, click here to see the tech video demonstration.
-
How can I register my bike?
- Registering your new intense is quick and easy. From our home page, click on the “service” tab. Then select “register your ride”, fill out the required fields and your registration will be complete. Click on this
register my bike link.
- Registering your new intense is quick and easy. From our home page, click on the “service” tab. Then select “register your ride”, fill out the required fields and your registration will be complete. Click on this
register my bike link.
-
Can I purchase parts directly through you?
- Yes, small parts are available for all current and some previous models of bikes going back 3 years. You will find this tab on our website home page on the top. If your model of bike is not listed on the website, please call into or
email our customer service hotline. Info for this is on the “service” tab on the home page.
- Yes, small parts are available for all current and some previous models of bikes going back 3 years. You will find this tab on our website home page on the top. If your model of bike is not listed on the website, please call into or
email our customer service hotline. Info for this is on the “service” tab on the home page.
-
I am the second owner of my bike, Do I still have a warranty?
- Intense promises that new Intense frames will be free from defects in materials and workmanship. This limited warranty applies to the original owner only and is nontransferable. The original owner must register his purchase within 90 days on the Intense website www.intensecycles.com/register. Intense will, at its discretion, repair or replace any frame that it determines to be manufacturing defective during the warranty period. In order to exercise your right under the Intense Cycles Limited Warranty, the frameset must be presented to an authorized Intense dealer, Intense distributor or to Intense Cycles, Inc., together with the proof of purchase.
-
Can I ride my bike if I see a crack/dent on the frame?
- You should always do a post-ride and pre-ride bike check.
Click here to see how. If while doing your pre ride or post ride inspection of your frame and all its components you see a dent, crack or surface imperfection, please contact your local intense dealer or email or call into
our service hotline. you will find this information under the service tab on our home page.
- You should always do a post-ride and pre-ride bike check.
Click here to see how. If while doing your pre ride or post ride inspection of your frame and all its components you see a dent, crack or surface imperfection, please contact your local intense dealer or email or call into
our service hotline. you will find this information under the service tab on our home page.
-
Do you still make Intense BMX Bikes?
- No, we no longer are apart of the intense brand of BMX bikes.
- No, we no longer are apart of the intense brand of BMX bikes.
-
How much torque should I use to tighten my bolts?
- The torque settings, as with any high performance machine are very important to reliability and overall performance. The specific torque values are located in the user manual. Or, you can click here to see the tech video.
-
Is there an owner’s manual for my bike model?
- The user manual for your specific model of intense bike is located in the accessory box shipped with your intense bike or you can download it from the bike manual page on our website.
-
Where can I demo an Intense bike at?
- Click here to see a schedule of upcoming demo events.
-
How do I know it's time to have my bike serviced
- As a responsible owner of your high performance mountain bike, it is important to stay on your scheduled maintenance program. Preventing problems from happening should be your number one priority to ensure the best performance, reliability, safety and life out of your Intense mountain bike. For more information on how to maintain your bike properly please check out the tech video here.
- As a responsible owner of your high performance mountain bike, it is important to stay on your scheduled maintenance program. Preventing problems from happening should be your number one priority to ensure the best performance, reliability, safety and life out of your Intense mountain bike. For more information on how to maintain your bike properly please check out the tech video here.
-
What is recommended for seatpost and seat tube care?
- Intense recommends that the seatpost be installed with a thin coating of waterproof grease. This is something that should be checked, cleaned and re-prepped quarterly.
- Intense recommends that the seatpost be installed with a thin coating of waterproof grease. This is something that should be checked, cleaned and re-prepped quarterly.
2017-2018 Carbine/Tracer Lower Bearing Kit (Fits Model Year 2017 & Up Carbine) - Part 340193
This kit includes parts:
- 130758 Crush Tube for box link (x1)
- 430007 Bearing 7902 (x2)
- 430009 Bearing 6902 LLU MAX (x2)
FREQUENTLY ASKED QUESTIONS
-
How long is the warranty period for my Intense?
- 5-year limited warranty on carbon frames (except Downhill)
- 3-year limited warranty on XC/Trail/Endurol aluminum and carbon Downhill frames
- 2-year limited warranty on aluminum Downhill and Enduro frames
-
What is the widest tire that will fit my bike?
- With the wide variety of rim widths and tire dimensions,there is no way to accurately determine what your actual tire width will be with your component spec. A general rule of thumb is 2.4 for xc/trail, 2.6 for enduro/downhill and 3.0 for plus tire frame options.
-
Is my frame compatible with Eagle?
- All Intense mountain bikes featuring 142mm and boost 148 rear wheel spacing will fit SRAM Eagle Drivetrain with the appropriate offset front chain ring. 6mm offset for non boost applications and 3mm offset for 148 boost applications.
-
What type of bottom bracket do I need for my bike?
- We use the bottom bracket we feel best suites the...
-
Where is my serial number located?
- The serial number on your Intense frame is located on the front triangle on the back/underside of the bottom bracket. The serial number for the rear triangle is located on the forward facing surface of the cross brace.
- What are the shock size specs for my bike? ( Eye to Eye and Stroke) (Reducer Size)
-
What is the longest dropper post that will fit in my seat tube? (Maximum Insertion)
- The maximum length of your dropper post is based solely on the size frame you are using and the lower tube length of the dropper post used. All of our frames are capable of at least a 150mm dropper post but are capable of running a dropper post with a lower tube length up to…... Lets find out what our finished and reamed depth is for our frames.
-
How much sag should I run on my rear shock?
- Intense recommends that your sag be set at 30% for all xc/trail/enduro models and 35% for the downhill models. For a demonstration and more information, check out the tech video (
click here).
- Intense recommends that your sag be set at 30% for all xc/trail/enduro models and 35% for the downhill models. For a demonstration and more information, check out the tech video (
click here).
-
How much does a particular frame, or built model weigh?
- The specific frame/bike weight will be listed on our website under your bikes product page. You can also see a chart with frame and bike weights here. (Please note that a variable of 100G should be given).
-
Where can I purchase a particular part for my Intense?
- Yes, small parts are available for all current and some previous models of bikes going back 3 years. You will find this tab on our website home page on the top OR click here to be directed to our small parts web store. If your model of bike is not listed on the website, please call into or email our customer service hotline. Info for this is on the “service” tab on the home page.
-
Is there touch up paint available for my bike?
- No, currently there is not touch up paint option available yet. This is still under development.
-
Can I use an Angle set headset for my bike?
- Yes, all our external headset cup frames are capable of running an angle set headset. Although with most of our bikes and our JSTuned geometry, typically the bikes geometry are matched with our component spec to make that particular bike perform at its best for its intended use.
-
What is the recommended spring rate for my bike and body weight?
- For specific sag measurements and suspension set up, please refer to the user manual for your model of bike. Or, click here to see the tech video demonstration.
-
How can I register my bike?
- Registering your new intense is quick and easy. From our home page, click on the “service” tab. Then select “register your ride”, fill out the required fields and your registration will be complete. Click on this
register my bike link.
- Registering your new intense is quick and easy. From our home page, click on the “service” tab. Then select “register your ride”, fill out the required fields and your registration will be complete. Click on this
register my bike link.
-
Can I purchase parts directly through you?
- Yes, small parts are available for all current and some previous models of bikes going back 3 years. You will find this tab on our website home page on the top. If your model of bike is not listed on the website, please call into or
email our customer service hotline. Info for this is on the “service” tab on the home page.
- Yes, small parts are available for all current and some previous models of bikes going back 3 years. You will find this tab on our website home page on the top. If your model of bike is not listed on the website, please call into or
email our customer service hotline. Info for this is on the “service” tab on the home page.
-
I am the second owner of my bike, Do I still have a warranty?
- Intense promises that new Intense frames will be free from defects in materials and workmanship. This limited warranty applies to the original owner only and is nontransferable. The original owner must register his purchase within 90 days on the Intense website www.intensecycles.com/register. Intense will, at its discretion, repair or replace any frame that it determines to be manufacturing defective during the warranty period. In order to exercise your right under the Intense Cycles Limited Warranty, the frameset must be presented to an authorized Intense dealer, Intense distributor or to Intense Cycles, Inc., together with the proof of purchase.
-
Can I ride my bike if I see a crack/dent on the frame?
- You should always do a post-ride and pre-ride bike check.
Click here to see how. If while doing your pre ride or post ride inspection of your frame and all its components you see a dent, crack or surface imperfection, please contact your local intense dealer or email or call into
our service hotline. you will find this information under the service tab on our home page.
- You should always do a post-ride and pre-ride bike check.
Click here to see how. If while doing your pre ride or post ride inspection of your frame and all its components you see a dent, crack or surface imperfection, please contact your local intense dealer or email or call into
our service hotline. you will find this information under the service tab on our home page.
-
Do you still make Intense BMX Bikes?
- No, we no longer are apart of the intense brand of BMX bikes.
- No, we no longer are apart of the intense brand of BMX bikes.
-
How much torque should I use to tighten my bolts?
- The torque settings, as with any high performance machine are very important to reliability and overall performance. The specific torque values are located in the user manual. Or, you can click here to see the tech video.
-
Is there an owner’s manual for my bike model?
- The user manual for your specific model of intense bike is located in the accessory box shipped with your intense bike or you can download it from the bike manual page on our website.
-
Where can I demo an Intense bike at?
- Click here to see a schedule of upcoming demo events.
-
How do I know it's time to have my bike serviced
- As a responsible owner of your high performance mountain bike, it is important to stay on your scheduled maintenance program. Preventing problems from happening should be your number one priority to ensure the best performance, reliability, safety and life out of your Intense mountain bike. For more information on how to maintain your bike properly please check out the tech video here.
- As a responsible owner of your high performance mountain bike, it is important to stay on your scheduled maintenance program. Preventing problems from happening should be your number one priority to ensure the best performance, reliability, safety and life out of your Intense mountain bike. For more information on how to maintain your bike properly please check out the tech video here.
-
What is recommended for seatpost and seat tube care?
- Intense recommends that the seatpost be installed with a thin coating of waterproof grease. This is something that should be checked, cleaned and re-prepped quarterly.
- Intense recommends that the seatpost be installed with a thin coating of waterproof grease. This is something that should be checked, cleaned and re-prepped quarterly.
2017-2018 Carbine/Tracer Lower Link Hardware Kit - Part 340199
This kit includes parts:
- 130778 Cap Bearing Black (x2)
- 130789 Axle Upper Spacer Carbon (x2)
- 130791 Main pivot bolt 1.5t expander (x1)
- 130800 Axle Lower Pivot (x1)
- 130806 Shoulder Bolt Fine Thread (x1)
- 130807 Cone Adjuster Spacer 8.3mm (x1)
- 140038 Plug Trim 15mm (x1)
- 401011 Zerk Fitting M6x1.0x7 (x1)
- 410009 Bolt M6x22 (x1)
FREQUENTLY ASKED QUESTIONS
-
How long is the warranty period for my Intense?
- 5-year limited warranty on carbon frames (except Downhill)
- 3-year limited warranty on XC/Trail/Endurol aluminum and carbon Downhill frames
- 2-year limited warranty on aluminum Downhill and Enduro frames
-
What is the widest tire that will fit my bike?
- With the wide variety of rim widths and tire dimensions,there is no way to accurately determine what your actual tire width will be with your component spec. A general rule of thumb is 2.4 for xc/trail, 2.6 for enduro/downhill and 3.0 for plus tire frame options.
-
Is my frame compatible with Eagle?
- All Intense mountain bikes featuring 142mm and boost 148 rear wheel spacing will fit SRAM Eagle Drivetrain with the appropriate offset front chain ring. 6mm offset for non boost applications and 3mm offset for 148 boost applications.
-
What type of bottom bracket do I need for my bike?
- We use the bottom bracket we feel best suites the...
-
Where is my serial number located?
- The serial number on your Intense frame is located on the front triangle on the back/underside of the bottom bracket. The serial number for the rear triangle is located on the forward facing surface of the cross brace.
- What are the shock size specs for my bike? ( Eye to Eye and Stroke) (Reducer Size)
-
What is the longest dropper post that will fit in my seat tube? (Maximum Insertion)
- The maximum length of your dropper post is based solely on the size frame you are using and the lower tube length of the dropper post used. All of our frames are capable of at least a 150mm dropper post but are capable of running a dropper post with a lower tube length up to…... Lets find out what our finished and reamed depth is for our frames.
-
How much sag should I run on my rear shock?
- Intense recommends that your sag be set at 30% for all xc/trail/enduro models and 35% for the downhill models. For a demonstration and more information, check out the tech video (
click here).
- Intense recommends that your sag be set at 30% for all xc/trail/enduro models and 35% for the downhill models. For a demonstration and more information, check out the tech video (
click here).
-
How much does a particular frame, or built model weigh?
- The specific frame/bike weight will be listed on our website under your bikes product page. You can also see a chart with frame and bike weights here. (Please note that a variable of 100G should be given).
-
Where can I purchase a particular part for my Intense?
- Yes, small parts are available for all current and some previous models of bikes going back 3 years. You will find this tab on our website home page on the top OR click here to be directed to our small parts web store. If your model of bike is not listed on the website, please call into or email our customer service hotline. Info for this is on the “service” tab on the home page.
-
Is there touch up paint available for my bike?
- No, currently there is not touch up paint option available yet. This is still under development.
-
Can I use an Angle set headset for my bike?
- Yes, all our external headset cup frames are capable of running an angle set headset. Although with most of our bikes and our JSTuned geometry, typically the bikes geometry are matched with our component spec to make that particular bike perform at its best for its intended use.
-
What is the recommended spring rate for my bike and body weight?
- For specific sag measurements and suspension set up, please refer to the user manual for your model of bike. Or, click here to see the tech video demonstration.
-
How can I register my bike?
- Registering your new intense is quick and easy. From our home page, click on the “service” tab. Then select “register your ride”, fill out the required fields and your registration will be complete. Click on this
register my bike link.
- Registering your new intense is quick and easy. From our home page, click on the “service” tab. Then select “register your ride”, fill out the required fields and your registration will be complete. Click on this
register my bike link.
-
Can I purchase parts directly through you?
- Yes, small parts are available for all current and some previous models of bikes going back 3 years. You will find this tab on our website home page on the top. If your model of bike is not listed on the website, please call into or
email our customer service hotline. Info for this is on the “service” tab on the home page.
- Yes, small parts are available for all current and some previous models of bikes going back 3 years. You will find this tab on our website home page on the top. If your model of bike is not listed on the website, please call into or
email our customer service hotline. Info for this is on the “service” tab on the home page.
-
I am the second owner of my bike, Do I still have a warranty?
- Intense promises that new Intense frames will be free from defects in materials and workmanship. This limited warranty applies to the original owner only and is nontransferable. The original owner must register his purchase within 90 days on the Intense website www.intensecycles.com/register. Intense will, at its discretion, repair or replace any frame that it determines to be manufacturing defective during the warranty period. In order to exercise your right under the Intense Cycles Limited Warranty, the frameset must be presented to an authorized Intense dealer, Intense distributor or to Intense Cycles, Inc., together with the proof of purchase.
-
Can I ride my bike if I see a crack/dent on the frame?
- You should always do a post-ride and pre-ride bike check.
Click here to see how. If while doing your pre ride or post ride inspection of your frame and all its components you see a dent, crack or surface imperfection, please contact your local intense dealer or email or call into
our service hotline. you will find this information under the service tab on our home page.
- You should always do a post-ride and pre-ride bike check.
Click here to see how. If while doing your pre ride or post ride inspection of your frame and all its components you see a dent, crack or surface imperfection, please contact your local intense dealer or email or call into
our service hotline. you will find this information under the service tab on our home page.
-
Do you still make Intense BMX Bikes?
- No, we no longer are apart of the intense brand of BMX bikes.
- No, we no longer are apart of the intense brand of BMX bikes.
-
How much torque should I use to tighten my bolts?
- The torque settings, as with any high performance machine are very important to reliability and overall performance. The specific torque values are located in the user manual. Or, you can click here to see the tech video.
-
Is there an owner’s manual for my bike model?
- The user manual for your specific model of intense bike is located in the accessory box shipped with your intense bike or you can download it from the bike manual page on our website.
-
Where can I demo an Intense bike at?
- Click here to see a schedule of upcoming demo events.
-
How do I know it's time to have my bike serviced
- As a responsible owner of your high performance mountain bike, it is important to stay on your scheduled maintenance program. Preventing problems from happening should be your number one priority to ensure the best performance, reliability, safety and life out of your Intense mountain bike. For more information on how to maintain your bike properly please check out the tech video here.
- As a responsible owner of your high performance mountain bike, it is important to stay on your scheduled maintenance program. Preventing problems from happening should be your number one priority to ensure the best performance, reliability, safety and life out of your Intense mountain bike. For more information on how to maintain your bike properly please check out the tech video here.
-
What is recommended for seatpost and seat tube care?
- Intense recommends that the seatpost be installed with a thin coating of waterproof grease. This is something that should be checked, cleaned and re-prepped quarterly.
- Intense recommends that the seatpost be installed with a thin coating of waterproof grease. This is something that should be checked, cleaned and re-prepped quarterly.
Carbine/Tracer Top Link Bearing Kit - Part 340214
This kit includes parts:
- 430008 Bearing 6802 (x4)
FREQUENTLY ASKED QUESTIONS
-
How long is the warranty period for my Intense?
- 5-year limited warranty on carbon frames (except Downhill)
- 3-year limited warranty on XC/Trail/Endurol aluminum and carbon Downhill frames
- 2-year limited warranty on aluminum Downhill and Enduro frames
-
What is the widest tire that will fit my bike?
- With the wide variety of rim widths and tire dimensions,there is no way to accurately determine what your actual tire width will be with your component spec. A general rule of thumb is 2.4 for xc/trail, 2.6 for enduro/downhill and 3.0 for plus tire frame options.
-
Is my frame compatible with Eagle?
- All Intense mountain bikes featuring 142mm and boost 148 rear wheel spacing will fit SRAM Eagle Drivetrain with the appropriate offset front chain ring. 6mm offset for non boost applications and 3mm offset for 148 boost applications.
-
What type of bottom bracket do I need for my bike?
- We use the bottom bracket we feel best suites the...
-
Where is my serial number located?
- The serial number on your Intense frame is located on the front triangle on the back/underside of the bottom bracket. The serial number for the rear triangle is located on the forward facing surface of the cross brace.
- What are the shock size specs for my bike? ( Eye to Eye and Stroke) (Reducer Size)
-
What is the longest dropper post that will fit in my seat tube? (Maximum Insertion)
- The maximum length of your dropper post is based solely on the size frame you are using and the lower tube length of the dropper post used. All of our frames are capable of at least a 150mm dropper post but are capable of running a dropper post with a lower tube length up to…... Lets find out what our finished and reamed depth is for our frames.
-
How much sag should I run on my rear shock?
- Intense recommends that your sag be set at 30% for all xc/trail/enduro models and 35% for the downhill models. For a demonstration and more information, check out the tech video (
click here).
- Intense recommends that your sag be set at 30% for all xc/trail/enduro models and 35% for the downhill models. For a demonstration and more information, check out the tech video (
click here).
-
How much does a particular frame, or built model weigh?
- The specific frame/bike weight will be listed on our website under your bikes product page. You can also see a chart with frame and bike weights here. (Please note that a variable of 100G should be given).
-
Where can I purchase a particular part for my Intense?
- Yes, small parts are available for all current and some previous models of bikes going back 3 years. You will find this tab on our website home page on the top OR click here to be directed to our small parts web store. If your model of bike is not listed on the website, please call into or email our customer service hotline. Info for this is on the “service” tab on the home page.
-
Is there touch up paint available for my bike?
- No, currently there is not touch up paint option available yet. This is still under development.
-
Can I use an Angle set headset for my bike?
- Yes, all our external headset cup frames are capable of running an angle set headset. Although with most of our bikes and our JSTuned geometry, typically the bikes geometry are matched with our component spec to make that particular bike perform at its best for its intended use.
-
What is the recommended spring rate for my bike and body weight?
- For specific sag measurements and suspension set up, please refer to the user manual for your model of bike. Or, click here to see the tech video demonstration.
-
How can I register my bike?
- Registering your new intense is quick and easy. From our home page, click on the “service” tab. Then select “register your ride”, fill out the required fields and your registration will be complete. Click on this
register my bike link.
- Registering your new intense is quick and easy. From our home page, click on the “service” tab. Then select “register your ride”, fill out the required fields and your registration will be complete. Click on this
register my bike link.
-
Can I purchase parts directly through you?
- Yes, small parts are available for all current and some previous models of bikes going back 3 years. You will find this tab on our website home page on the top. If your model of bike is not listed on the website, please call into or
email our customer service hotline. Info for this is on the “service” tab on the home page.
- Yes, small parts are available for all current and some previous models of bikes going back 3 years. You will find this tab on our website home page on the top. If your model of bike is not listed on the website, please call into or
email our customer service hotline. Info for this is on the “service” tab on the home page.
-
I am the second owner of my bike, Do I still have a warranty?
- Intense promises that new Intense frames will be free from defects in materials and workmanship. This limited warranty applies to the original owner only and is nontransferable. The original owner must register his purchase within 90 days on the Intense website www.intensecycles.com/register. Intense will, at its discretion, repair or replace any frame that it determines to be manufacturing defective during the warranty period. In order to exercise your right under the Intense Cycles Limited Warranty, the frameset must be presented to an authorized Intense dealer, Intense distributor or to Intense Cycles, Inc., together with the proof of purchase.
-
Can I ride my bike if I see a crack/dent on the frame?
- You should always do a post-ride and pre-ride bike check.
Click here to see how. If while doing your pre ride or post ride inspection of your frame and all its components you see a dent, crack or surface imperfection, please contact your local intense dealer or email or call into
our service hotline. you will find this information under the service tab on our home page.
- You should always do a post-ride and pre-ride bike check.
Click here to see how. If while doing your pre ride or post ride inspection of your frame and all its components you see a dent, crack or surface imperfection, please contact your local intense dealer or email or call into
our service hotline. you will find this information under the service tab on our home page.
-
Do you still make Intense BMX Bikes?
- No, we no longer are apart of the intense brand of BMX bikes.
- No, we no longer are apart of the intense brand of BMX bikes.
-
How much torque should I use to tighten my bolts?
- The torque settings, as with any high performance machine are very important to reliability and overall performance. The specific torque values are located in the user manual. Or, you can click here to see the tech video.
-
Is there an owner’s manual for my bike model?
- The user manual for your specific model of intense bike is located in the accessory box shipped with your intense bike or you can download it from the bike manual page on our website.
-
Where can I demo an Intense bike at?
- Click here to see a schedule of upcoming demo events.
-
How do I know it's time to have my bike serviced
- As a responsible owner of your high performance mountain bike, it is important to stay on your scheduled maintenance program. Preventing problems from happening should be your number one priority to ensure the best performance, reliability, safety and life out of your Intense mountain bike. For more information on how to maintain your bike properly please check out the tech video here.
- As a responsible owner of your high performance mountain bike, it is important to stay on your scheduled maintenance program. Preventing problems from happening should be your number one priority to ensure the best performance, reliability, safety and life out of your Intense mountain bike. For more information on how to maintain your bike properly please check out the tech video here.
-
What is recommended for seatpost and seat tube care?
- Intense recommends that the seatpost be installed with a thin coating of waterproof grease. This is something that should be checked, cleaned and re-prepped quarterly.
- Intense recommends that the seatpost be installed with a thin coating of waterproof grease. This is something that should be checked, cleaned and re-prepped quarterly.
Carbine (Expert/Foundation) Top Link Hardware Kit (Fits Model Year 2017 & Up) - Part 340220
This kit includes parts:
- 130780 Upper Pivot Axle (x1)
- 130785 Shoulder Bolt Fine Thread (x1)
- 130789 Axle Upper Spacer (x2)
- 130803 Reducer D-lock (x1)
- 130805 Reducer Drive side (x1)
- 130813 Bolt D-lock (x1)
- 130814 Drive Side Nut (x1)
- 130821 Spacer F/Ring Groove (x2)
- 130835 Bearing Cap (x2)
- 140044 Ring 13.8x2.4mm (x2)
- 410055 Bolt M8 Female for Shock mount (x1)
- 410056 Bolt M6 Male for Shock mount (x1)
FREQUENTLY ASKED QUESTIONS
-
How long is the warranty period for my Intense?
- 5-year limited warranty on carbon frames (except Downhill)
- 3-year limited warranty on XC/Trail/Endurol aluminum and carbon Downhill frames
- 2-year limited warranty on aluminum Downhill and Enduro frames
-
What is the widest tire that will fit my bike?
- With the wide variety of rim widths and tire dimensions,there is no way to accurately determine what your actual tire width will be with your component spec. A general rule of thumb is 2.4 for xc/trail, 2.6 for enduro/downhill and 3.0 for plus tire frame options.
-
Is my frame compatible with Eagle?
- All Intense mountain bikes featuring 142mm and boost 148 rear wheel spacing will fit SRAM Eagle Drivetrain with the appropriate offset front chain ring. 6mm offset for non boost applications and 3mm offset for 148 boost applications.
-
What type of bottom bracket do I need for my bike?
- We use the bottom bracket we feel best suites the...
-
Where is my serial number located?
- The serial number on your Intense frame is located on the front triangle on the back/underside of the bottom bracket. The serial number for the rear triangle is located on the forward facing surface of the cross brace.
- What are the shock size specs for my bike? ( Eye to Eye and Stroke) (Reducer Size)
-
What is the longest dropper post that will fit in my seat tube? (Maximum Insertion)
- The maximum length of your dropper post is based solely on the size frame you are using and the lower tube length of the dropper post used. All of our frames are capable of at least a 150mm dropper post but are capable of running a dropper post with a lower tube length up to…... Lets find out what our finished and reamed depth is for our frames.
-
How much sag should I run on my rear shock?
- Intense recommends that your sag be set at 30% for all xc/trail/enduro models and 35% for the downhill models. For a demonstration and more information, check out the tech video (
click here).
- Intense recommends that your sag be set at 30% for all xc/trail/enduro models and 35% for the downhill models. For a demonstration and more information, check out the tech video (
click here).
-
How much does a particular frame, or built model weigh?
- The specific frame/bike weight will be listed on our website under your bikes product page. You can also see a chart with frame and bike weights here. (Please note that a variable of 100G should be given).
-
Where can I purchase a particular part for my Intense?
- Yes, small parts are available for all current and some previous models of bikes going back 3 years. You will find this tab on our website home page on the top OR click here to be directed to our small parts web store. If your model of bike is not listed on the website, please call into or email our customer service hotline. Info for this is on the “service” tab on the home page.
-
Is there touch up paint available for my bike?
- No, currently there is not touch up paint option available yet. This is still under development.
-
Can I use an Angle set headset for my bike?
- Yes, all our external headset cup frames are capable of running an angle set headset. Although with most of our bikes and our JSTuned geometry, typically the bikes geometry are matched with our component spec to make that particular bike perform at its best for its intended use.
-
What is the recommended spring rate for my bike and body weight?
- For specific sag measurements and suspension set up, please refer to the user manual for your model of bike. Or, click here to see the tech video demonstration.
-
How can I register my bike?
- Registering your new intense is quick and easy. From our home page, click on the “service” tab. Then select “register your ride”, fill out the required fields and your registration will be complete. Click on this
register my bike link.
- Registering your new intense is quick and easy. From our home page, click on the “service” tab. Then select “register your ride”, fill out the required fields and your registration will be complete. Click on this
register my bike link.
-
Can I purchase parts directly through you?
- Yes, small parts are available for all current and some previous models of bikes going back 3 years. You will find this tab on our website home page on the top. If your model of bike is not listed on the website, please call into or
email our customer service hotline. Info for this is on the “service” tab on the home page.
- Yes, small parts are available for all current and some previous models of bikes going back 3 years. You will find this tab on our website home page on the top. If your model of bike is not listed on the website, please call into or
email our customer service hotline. Info for this is on the “service” tab on the home page.
-
I am the second owner of my bike, Do I still have a warranty?
- Intense promises that new Intense frames will be free from defects in materials and workmanship. This limited warranty applies to the original owner only and is nontransferable. The original owner must register his purchase within 90 days on the Intense website www.intensecycles.com/register. Intense will, at its discretion, repair or replace any frame that it determines to be manufacturing defective during the warranty period. In order to exercise your right under the Intense Cycles Limited Warranty, the frameset must be presented to an authorized Intense dealer, Intense distributor or to Intense Cycles, Inc., together with the proof of purchase.
-
Can I ride my bike if I see a crack/dent on the frame?
- You should always do a post-ride and pre-ride bike check.
Click here to see how. If while doing your pre ride or post ride inspection of your frame and all its components you see a dent, crack or surface imperfection, please contact your local intense dealer or email or call into
our service hotline. you will find this information under the service tab on our home page.
- You should always do a post-ride and pre-ride bike check.
Click here to see how. If while doing your pre ride or post ride inspection of your frame and all its components you see a dent, crack or surface imperfection, please contact your local intense dealer or email or call into
our service hotline. you will find this information under the service tab on our home page.
-
Do you still make Intense BMX Bikes?
- No, we no longer are apart of the intense brand of BMX bikes.
- No, we no longer are apart of the intense brand of BMX bikes.
-
How much torque should I use to tighten my bolts?
- The torque settings, as with any high performance machine are very important to reliability and overall performance. The specific torque values are located in the user manual. Or, you can click here to see the tech video.
-
Is there an owner’s manual for my bike model?
- The user manual for your specific model of intense bike is located in the accessory box shipped with your intense bike or you can download it from the bike manual page on our website.
-
Where can I demo an Intense bike at?
- Click here to see a schedule of upcoming demo events.
-
How do I know it's time to have my bike serviced
- As a responsible owner of your high performance mountain bike, it is important to stay on your scheduled maintenance program. Preventing problems from happening should be your number one priority to ensure the best performance, reliability, safety and life out of your Intense mountain bike. For more information on how to maintain your bike properly please check out the tech video here.
- As a responsible owner of your high performance mountain bike, it is important to stay on your scheduled maintenance program. Preventing problems from happening should be your number one priority to ensure the best performance, reliability, safety and life out of your Intense mountain bike. For more information on how to maintain your bike properly please check out the tech video here.
-
What is recommended for seatpost and seat tube care?
- Intense recommends that the seatpost be installed with a thin coating of waterproof grease. This is something that should be checked, cleaned and re-prepped quarterly.
- Intense recommends that the seatpost be installed with a thin coating of waterproof grease. This is something that should be checked, cleaned and re-prepped quarterly.
Carbine (Factory/Elite/Pro) Top Link Hardware Kit (Fits Model Year 2017 & Up) - Part 340225
This kit includes parts:
- 130780 Upper Pivot Axle (x1)
- 130785 Shoulder Bolt Fine Thread (x1)
- 130789 Axle Upper Spacer (x2)
- 130803 Reducer D-lock (x1)
- 130805 Reducer Drive side (x1)
- 130813 Bolt D-lock (x1)
- 130814 Drive Side Nut (x1)
- 130821 Spacer F/Ring Groove (x2)
- 130835 Bearing Cap (x2)
- 140044 Ring 13.8x2.4mm (x2)
- 410057 Bolt M8 Female for Shock mount Titanium(x1)
- 410058 Bolt M6 Male for Shock mount Titanium (x1)
FREQUENTLY ASKED QUESTIONS
-
How long is the warranty period for my Intense?
- 5-year limited warranty on carbon frames (except Downhill)
- 3-year limited warranty on XC/Trail/Endurol aluminum and carbon Downhill frames
- 2-year limited warranty on aluminum Downhill and Enduro frames
-
What is the widest tire that will fit my bike?
- With the wide variety of rim widths and tire dimensions,there is no way to accurately determine what your actual tire width will be with your component spec. A general rule of thumb is 2.4 for xc/trail, 2.6 for enduro/downhill and 3.0 for plus tire frame options.
-
Is my frame compatible with Eagle?
- All Intense mountain bikes featuring 142mm and boost 148 rear wheel spacing will fit SRAM Eagle Drivetrain with the appropriate offset front chain ring. 6mm offset for non boost applications and 3mm offset for 148 boost applications.
-
What type of bottom bracket do I need for my bike?
- We use the bottom bracket we feel best suites the...
-
Where is my serial number located?
- The serial number on your Intense frame is located on the front triangle on the back/underside of the bottom bracket. The serial number for the rear triangle is located on the forward facing surface of the cross brace.
- What are the shock size specs for my bike? ( Eye to Eye and Stroke) (Reducer Size)
-
What is the longest dropper post that will fit in my seat tube? (Maximum Insertion)
- The maximum length of your dropper post is based solely on the size frame you are using and the lower tube length of the dropper post used. All of our frames are capable of at least a 150mm dropper post but are capable of running a dropper post with a lower tube length up to…... Lets find out what our finished and reamed depth is for our frames.
-
How much sag should I run on my rear shock?
- Intense recommends that your sag be set at 30% for all xc/trail/enduro models and 35% for the downhill models. For a demonstration and more information, check out the tech video (
click here).
- Intense recommends that your sag be set at 30% for all xc/trail/enduro models and 35% for the downhill models. For a demonstration and more information, check out the tech video (
click here).
-
How much does a particular frame, or built model weigh?
- The specific frame/bike weight will be listed on our website under your bikes product page. You can also see a chart with frame and bike weights here. (Please note that a variable of 100G should be given).
-
Where can I purchase a particular part for my Intense?
- Yes, small parts are available for all current and some previous models of bikes going back 3 years. You will find this tab on our website home page on the top OR click here to be directed to our small parts web store. If your model of bike is not listed on the website, please call into or email our customer service hotline. Info for this is on the “service” tab on the home page.
-
Is there touch up paint available for my bike?
- No, currently there is not touch up paint option available yet. This is still under development.
-
Can I use an Angle set headset for my bike?
- Yes, all our external headset cup frames are capable of running an angle set headset. Although with most of our bikes and our JSTuned geometry, typically the bikes geometry are matched with our component spec to make that particular bike perform at its best for its intended use.
-
What is the recommended spring rate for my bike and body weight?
- For specific sag measurements and suspension set up, please refer to the user manual for your model of bike. Or, click here to see the tech video demonstration.
-
How can I register my bike?
- Registering your new intense is quick and easy. From our home page, click on the “service” tab. Then select “register your ride”, fill out the required fields and your registration will be complete. Click on this
register my bike link.
- Registering your new intense is quick and easy. From our home page, click on the “service” tab. Then select “register your ride”, fill out the required fields and your registration will be complete. Click on this
register my bike link.
-
Can I purchase parts directly through you?
- Yes, small parts are available for all current and some previous models of bikes going back 3 years. You will find this tab on our website home page on the top. If your model of bike is not listed on the website, please call into or
email our customer service hotline. Info for this is on the “service” tab on the home page.
- Yes, small parts are available for all current and some previous models of bikes going back 3 years. You will find this tab on our website home page on the top. If your model of bike is not listed on the website, please call into or
email our customer service hotline. Info for this is on the “service” tab on the home page.
-
I am the second owner of my bike, Do I still have a warranty?
- Intense promises that new Intense frames will be free from defects in materials and workmanship. This limited warranty applies to the original owner only and is nontransferable. The original owner must register his purchase within 90 days on the Intense website www.intensecycles.com/register. Intense will, at its discretion, repair or replace any frame that it determines to be manufacturing defective during the warranty period. In order to exercise your right under the Intense Cycles Limited Warranty, the frameset must be presented to an authorized Intense dealer, Intense distributor or to Intense Cycles, Inc., together with the proof of purchase.
-
Can I ride my bike if I see a crack/dent on the frame?
- You should always do a post-ride and pre-ride bike check.
Click here to see how. If while doing your pre ride or post ride inspection of your frame and all its components you see a dent, crack or surface imperfection, please contact your local intense dealer or email or call into
our service hotline. you will find this information under the service tab on our home page.
- You should always do a post-ride and pre-ride bike check.
Click here to see how. If while doing your pre ride or post ride inspection of your frame and all its components you see a dent, crack or surface imperfection, please contact your local intense dealer or email or call into
our service hotline. you will find this information under the service tab on our home page.
-
Do you still make Intense BMX Bikes?
- No, we no longer are apart of the intense brand of BMX bikes.
- No, we no longer are apart of the intense brand of BMX bikes.
-
How much torque should I use to tighten my bolts?
- The torque settings, as with any high performance machine are very important to reliability and overall performance. The specific torque values are located in the user manual. Or, you can click here to see the tech video.
-
Is there an owner’s manual for my bike model?
- The user manual for your specific model of intense bike is located in the accessory box shipped with your intense bike or you can download it from the bike manual page on our website.
-
Where can I demo an Intense bike at?
- Click here to see a schedule of upcoming demo events.
-
How do I know it's time to have my bike serviced
- As a responsible owner of your high performance mountain bike, it is important to stay on your scheduled maintenance program. Preventing problems from happening should be your number one priority to ensure the best performance, reliability, safety and life out of your Intense mountain bike. For more information on how to maintain your bike properly please check out the tech video here.
- As a responsible owner of your high performance mountain bike, it is important to stay on your scheduled maintenance program. Preventing problems from happening should be your number one priority to ensure the best performance, reliability, safety and life out of your Intense mountain bike. For more information on how to maintain your bike properly please check out the tech video here.
-
What is recommended for seatpost and seat tube care?
- Intense recommends that the seatpost be installed with a thin coating of waterproof grease. This is something that should be checked, cleaned and re-prepped quarterly.
- Intense recommends that the seatpost be installed with a thin coating of waterproof grease. This is something that should be checked, cleaned and re-prepped quarterly.
Carbine/Tracer (Factory/Elite/Pro) Lower Link Hardware Kit - Part 340206
This kit includes parts:
- 130778 Cap Bearing Black (x2)
- 130789 Axle Upper Spacer Carbon (x2)
- 130791 Main pivot bolt 1.5t expander (x1)
- 130800 Axle Lower Pivot (x1)
- 130806 Shoulder Bolt Fine Thread (x1)
- 130807 Cone Adjuster Spacer 8.3mm (x1)
- 140038 Plug Trim 15mm (x1)
- 401011 Zerk Fitting M6x1.0x7 (x1)
- 410032 Bolt M6x1.0x22 Titanium (x1)
FREQUENTLY ASKED QUESTIONS
-
How long is the warranty period for my Intense?
- 5-year limited warranty on carbon frames (except Downhill)
- 3-year limited warranty on XC/Trail/Endurol aluminum and carbon Downhill frames
- 2-year limited warranty on aluminum Downhill and Enduro frames
-
What is the widest tire that will fit my bike?
- With the wide variety of rim widths and tire dimensions,there is no way to accurately determine what your actual tire width will be with your component spec. A general rule of thumb is 2.4 for xc/trail, 2.6 for enduro/downhill and 3.0 for plus tire frame options.
-
Is my frame compatible with Eagle?
- All Intense mountain bikes featuring 142mm and boost 148 rear wheel spacing will fit SRAM Eagle Drivetrain with the appropriate offset front chain ring. 6mm offset for non boost applications and 3mm offset for 148 boost applications.
-
What type of bottom bracket do I need for my bike?
- We use the bottom bracket we feel best suites the...
-
Where is my serial number located?
- The serial number on your Intense frame is located on the front triangle on the back/underside of the bottom bracket. The serial number for the rear triangle is located on the forward facing surface of the cross brace.
- What are the shock size specs for my bike? ( Eye to Eye and Stroke) (Reducer Size)
-
What is the longest dropper post that will fit in my seat tube? (Maximum Insertion)
- The maximum length of your dropper post is based solely on the size frame you are using and the lower tube length of the dropper post used. All of our frames are capable of at least a 150mm dropper post but are capable of running a dropper post with a lower tube length up to…... Lets find out what our finished and reamed depth is for our frames.
-
How much sag should I run on my rear shock?
- Intense recommends that your sag be set at 30% for all xc/trail/enduro models and 35% for the downhill models. For a demonstration and more information, check out the tech video (
click here).
- Intense recommends that your sag be set at 30% for all xc/trail/enduro models and 35% for the downhill models. For a demonstration and more information, check out the tech video (
click here).
-
How much does a particular frame, or built model weigh?
- The specific frame/bike weight will be listed on our website under your bikes product page. You can also see a chart with frame and bike weights here. (Please note that a variable of 100G should be given).
-
Where can I purchase a particular part for my Intense?
- Yes, small parts are available for all current and some previous models of bikes going back 3 years. You will find this tab on our website home page on the top OR click here to be directed to our small parts web store. If your model of bike is not listed on the website, please call into or email our customer service hotline. Info for this is on the “service” tab on the home page.
-
Is there touch up paint available for my bike?
- No, currently there is not touch up paint option available yet. This is still under development.
-
Can I use an Angle set headset for my bike?
- Yes, all our external headset cup frames are capable of running an angle set headset. Although with most of our bikes and our JSTuned geometry, typically the bikes geometry are matched with our component spec to make that particular bike perform at its best for its intended use.
-
What is the recommended spring rate for my bike and body weight?
- For specific sag measurements and suspension set up, please refer to the user manual for your model of bike. Or, click here to see the tech video demonstration.
-
How can I register my bike?
- Registering your new intense is quick and easy. From our home page, click on the “service” tab. Then select “register your ride”, fill out the required fields and your registration will be complete. Click on this
register my bike link.
- Registering your new intense is quick and easy. From our home page, click on the “service” tab. Then select “register your ride”, fill out the required fields and your registration will be complete. Click on this
register my bike link.
-
Can I purchase parts directly through you?
- Yes, small parts are available for all current and some previous models of bikes going back 3 years. You will find this tab on our website home page on the top. If your model of bike is not listed on the website, please call into or
email our customer service hotline. Info for this is on the “service” tab on the home page.
- Yes, small parts are available for all current and some previous models of bikes going back 3 years. You will find this tab on our website home page on the top. If your model of bike is not listed on the website, please call into or
email our customer service hotline. Info for this is on the “service” tab on the home page.
-
I am the second owner of my bike, Do I still have a warranty?
- Intense promises that new Intense frames will be free from defects in materials and workmanship. This limited warranty applies to the original owner only and is nontransferable. The original owner must register his purchase within 90 days on the Intense website www.intensecycles.com/register. Intense will, at its discretion, repair or replace any frame that it determines to be manufacturing defective during the warranty period. In order to exercise your right under the Intense Cycles Limited Warranty, the frameset must be presented to an authorized Intense dealer, Intense distributor or to Intense Cycles, Inc., together with the proof of purchase.
-
Can I ride my bike if I see a crack/dent on the frame?
- You should always do a post-ride and pre-ride bike check.
Click here to see how. If while doing your pre ride or post ride inspection of your frame and all its components you see a dent, crack or surface imperfection, please contact your local intense dealer or email or call into
our service hotline. you will find this information under the service tab on our home page.
- You should always do a post-ride and pre-ride bike check.
Click here to see how. If while doing your pre ride or post ride inspection of your frame and all its components you see a dent, crack or surface imperfection, please contact your local intense dealer or email or call into
our service hotline. you will find this information under the service tab on our home page.
-
Do you still make Intense BMX Bikes?
- No, we no longer are apart of the intense brand of BMX bikes.
- No, we no longer are apart of the intense brand of BMX bikes.
-
How much torque should I use to tighten my bolts?
- The torque settings, as with any high performance machine are very important to reliability and overall performance. The specific torque values are located in the user manual. Or, you can click here to see the tech video.
-
Is there an owner’s manual for my bike model?
- The user manual for your specific model of intense bike is located in the accessory box shipped with your intense bike or you can download it from the bike manual page on our website.
-
Where can I demo an Intense bike at?
- Click here to see a schedule of upcoming demo events.
-
How do I know it's time to have my bike serviced
- As a responsible owner of your high performance mountain bike, it is important to stay on your scheduled maintenance program. Preventing problems from happening should be your number one priority to ensure the best performance, reliability, safety and life out of your Intense mountain bike. For more information on how to maintain your bike properly please check out the tech video here.
- As a responsible owner of your high performance mountain bike, it is important to stay on your scheduled maintenance program. Preventing problems from happening should be your number one priority to ensure the best performance, reliability, safety and life out of your Intense mountain bike. For more information on how to maintain your bike properly please check out the tech video here.
-
What is recommended for seatpost and seat tube care?
- Intense recommends that the seatpost be installed with a thin coating of waterproof grease. This is something that should be checked, cleaned and re-prepped quarterly.
- Intense recommends that the seatpost be installed with a thin coating of waterproof grease. This is something that should be checked, cleaned and re-prepped quarterly.
Derailleur Hanger Kit Fits (2017 and up Primer, Tracer, Carbine, M16) - Part 340177. Required if your bike uses rear axle #130757. Refer to owner's manual to confirm. Not compatible with Sniper model.
This kit includes parts:
- 130790 Derailleur Hanger 2015 models & up Black (x1)
- 130798 Bolt Hanger M16 Black (x1)
FREQUENTLY ASKED QUESTIONS
-
How long is the warranty period for my Intense?
- 5-year limited warranty on carbon frames (except Downhill)
- 3-year limited warranty on XC/Trail/Endurol aluminum and carbon Downhill frames
- 2-year limited warranty on aluminum Downhill and Enduro frames
-
What is the widest tire that will fit my bike?
- With the wide variety of rim widths and tire dimensions,there is no way to accurately determine what your actual tire width will be with your component spec. A general rule of thumb is 2.4 for xc/trail, 2.6 for enduro/downhill and 3.0 for plus tire frame options.
-
Is my frame compatible with Eagle?
- All Intense mountain bikes featuring 142mm and boost 148 rear wheel spacing will fit SRAM Eagle Drivetrain with the appropriate offset front chain ring. 6mm offset for non boost applications and 3mm offset for 148 boost applications.
-
What type of bottom bracket do I need for my bike?
- We use the bottom bracket we feel best suites the...
-
Where is my serial number located?
- The serial number on your Intense frame is located on the front triangle on the back/underside of the bottom bracket. The serial number for the rear triangle is located on the forward facing surface of the cross brace.
- What are the shock size specs for my bike? ( Eye to Eye and Stroke) (Reducer Size)
-
What is the longest dropper post that will fit in my seat tube? (Maximum Insertion)
- The maximum length of your dropper post is based solely on the size frame you are using and the lower tube length of the dropper post used. All of our frames are capable of at least a 150mm dropper post but are capable of running a dropper post with a lower tube length up to…... Lets find out what our finished and reamed depth is for our frames.
-
How much sag should I run on my rear shock?
- Intense recommends that your sag be set at 30% for all xc/trail/enduro models and 35% for the downhill models. For a demonstration and more information, check out the tech video (
click here).
- Intense recommends that your sag be set at 30% for all xc/trail/enduro models and 35% for the downhill models. For a demonstration and more information, check out the tech video (
click here).
-
How much does a particular frame, or built model weigh?
- The specific frame/bike weight will be listed on our website under your bikes product page. You can also see a chart with frame and bike weights here. (Please note that a variable of 100G should be given).
-
Where can I purchase a particular part for my Intense?
- Yes, small parts are available for all current and some previous models of bikes going back 3 years. You will find this tab on our website home page on the top OR click here to be directed to our small parts web store. If your model of bike is not listed on the website, please call into or email our customer service hotline. Info for this is on the “service” tab on the home page.
-
Is there touch up paint available for my bike?
- No, currently there is not touch up paint option available yet. This is still under development.
-
Can I use an Angle set headset for my bike?
- Yes, all our external headset cup frames are capable of running an angle set headset. Although with most of our bikes and our JSTuned geometry, typically the bikes geometry are matched with our component spec to make that particular bike perform at its best for its intended use.
-
What is the recommended spring rate for my bike and body weight?
- For specific sag measurements and suspension set up, please refer to the user manual for your model of bike. Or, click here to see the tech video demonstration.
-
How can I register my bike?
- Registering your new intense is quick and easy. From our home page, click on the “service” tab. Then select “register your ride”, fill out the required fields and your registration will be complete. Click on this
register my bike link.
- Registering your new intense is quick and easy. From our home page, click on the “service” tab. Then select “register your ride”, fill out the required fields and your registration will be complete. Click on this
register my bike link.
-
Can I purchase parts directly through you?
- Yes, small parts are available for all current and some previous models of bikes going back 3 years. You will find this tab on our website home page on the top. If your model of bike is not listed on the website, please call into or
email our customer service hotline. Info for this is on the “service” tab on the home page.
- Yes, small parts are available for all current and some previous models of bikes going back 3 years. You will find this tab on our website home page on the top. If your model of bike is not listed on the website, please call into or
email our customer service hotline. Info for this is on the “service” tab on the home page.
-
I am the second owner of my bike, Do I still have a warranty?
- Intense promises that new Intense frames will be free from defects in materials and workmanship. This limited warranty applies to the original owner only and is nontransferable. The original owner must register his purchase within 90 days on the Intense website www.intensecycles.com/register. Intense will, at its discretion, repair or replace any frame that it determines to be manufacturing defective during the warranty period. In order to exercise your right under the Intense Cycles Limited Warranty, the frameset must be presented to an authorized Intense dealer, Intense distributor or to Intense Cycles, Inc., together with the proof of purchase.
-
Can I ride my bike if I see a crack/dent on the frame?
- You should always do a post-ride and pre-ride bike check.
Click here to see how. If while doing your pre ride or post ride inspection of your frame and all its components you see a dent, crack or surface imperfection, please contact your local intense dealer or email or call into
our service hotline. you will find this information under the service tab on our home page.
- You should always do a post-ride and pre-ride bike check.
Click here to see how. If while doing your pre ride or post ride inspection of your frame and all its components you see a dent, crack or surface imperfection, please contact your local intense dealer or email or call into
our service hotline. you will find this information under the service tab on our home page.
-
Do you still make Intense BMX Bikes?
- No, we no longer are apart of the intense brand of BMX bikes.
- No, we no longer are apart of the intense brand of BMX bikes.
-
How much torque should I use to tighten my bolts?
- The torque settings, as with any high performance machine are very important to reliability and overall performance. The specific torque values are located in the user manual. Or, you can click here to see the tech video.
-
Is there an owner’s manual for my bike model?
- The user manual for your specific model of intense bike is located in the accessory box shipped with your intense bike or you can download it from the bike manual page on our website.
-
Where can I demo an Intense bike at?
- Click here to see a schedule of upcoming demo events.
-
How do I know it's time to have my bike serviced
- As a responsible owner of your high performance mountain bike, it is important to stay on your scheduled maintenance program. Preventing problems from happening should be your number one priority to ensure the best performance, reliability, safety and life out of your Intense mountain bike. For more information on how to maintain your bike properly please check out the tech video here.
- As a responsible owner of your high performance mountain bike, it is important to stay on your scheduled maintenance program. Preventing problems from happening should be your number one priority to ensure the best performance, reliability, safety and life out of your Intense mountain bike. For more information on how to maintain your bike properly please check out the tech video here.
-
What is recommended for seatpost and seat tube care?
- Intense recommends that the seatpost be installed with a thin coating of waterproof grease. This is something that should be checked, cleaned and re-prepped quarterly.
- Intense recommends that the seatpost be installed with a thin coating of waterproof grease. This is something that should be checked, cleaned and re-prepped quarterly.
Flack Guard Kit Carbine (Fits all builds Factory, Elite, Pro, Expert, Foundation) - Part 340179
This kit includes parts:
- 500273TW Flack Guard Downtube Black (1x)
- 500274TW Flack Guard Chainstay Black (1x)
- 500275TW Flack Guard Seatstay Black (1x)
- 500286 Flack Guard Carbine Seat Tube (1x)
FREQUENTLY ASKED QUESTIONS
-
How long is the warranty period for my Intense?
- 5-year limited warranty on carbon frames (except Downhill)
- 3-year limited warranty on XC/Trail/Endurol aluminum and carbon Downhill frames
- 2-year limited warranty on aluminum Downhill and Enduro frames
-
What is the widest tire that will fit my bike?
- With the wide variety of rim widths and tire dimensions,there is no way to accurately determine what your actual tire width will be with your component spec. A general rule of thumb is 2.4 for xc/trail, 2.6 for enduro/downhill and 3.0 for plus tire frame options.
-
Is my frame compatible with Eagle?
- All Intense mountain bikes featuring 142mm and boost 148 rear wheel spacing will fit SRAM Eagle Drivetrain with the appropriate offset front chain ring. 6mm offset for non boost applications and 3mm offset for 148 boost applications.
-
What type of bottom bracket do I need for my bike?
- We use the bottom bracket we feel best suites the...
-
Where is my serial number located?
- The serial number on your Intense frame is located on the front triangle on the back/underside of the bottom bracket. The serial number for the rear triangle is located on the forward facing surface of the cross brace.
- What are the shock size specs for my bike? ( Eye to Eye and Stroke) (Reducer Size)
-
What is the longest dropper post that will fit in my seat tube? (Maximum Insertion)
- The maximum length of your dropper post is based solely on the size frame you are using and the lower tube length of the dropper post used. All of our frames are capable of at least a 150mm dropper post but are capable of running a dropper post with a lower tube length up to…... Lets find out what our finished and reamed depth is for our frames.
-
How much sag should I run on my rear shock?
- Intense recommends that your sag be set at 30% for all xc/trail/enduro models and 35% for the downhill models. For a demonstration and more information, check out the tech video (
click here).
- Intense recommends that your sag be set at 30% for all xc/trail/enduro models and 35% for the downhill models. For a demonstration and more information, check out the tech video (
click here).
-
How much does a particular frame, or built model weigh?
- The specific frame/bike weight will be listed on our website under your bikes product page. You can also see a chart with frame and bike weights here. (Please note that a variable of 100G should be given).
-
Where can I purchase a particular part for my Intense?
- Yes, small parts are available for all current and some previous models of bikes going back 3 years. You will find this tab on our website home page on the top OR click here to be directed to our small parts web store. If your model of bike is not listed on the website, please call into or email our customer service hotline. Info for this is on the “service” tab on the home page.
-
Is there touch up paint available for my bike?
- No, currently there is not touch up paint option available yet. This is still under development.
-
Can I use an Angle set headset for my bike?
- Yes, all our external headset cup frames are capable of running an angle set headset. Although with most of our bikes and our JSTuned geometry, typically the bikes geometry are matched with our component spec to make that particular bike perform at its best for its intended use.
-
What is the recommended spring rate for my bike and body weight?
- For specific sag measurements and suspension set up, please refer to the user manual for your model of bike. Or, click here to see the tech video demonstration.
-
How can I register my bike?
- Registering your new intense is quick and easy. From our home page, click on the “service” tab. Then select “register your ride”, fill out the required fields and your registration will be complete. Click on this
register my bike link.
- Registering your new intense is quick and easy. From our home page, click on the “service” tab. Then select “register your ride”, fill out the required fields and your registration will be complete. Click on this
register my bike link.
-
Can I purchase parts directly through you?
- Yes, small parts are available for all current and some previous models of bikes going back 3 years. You will find this tab on our website home page on the top. If your model of bike is not listed on the website, please call into or
email our customer service hotline. Info for this is on the “service” tab on the home page.
- Yes, small parts are available for all current and some previous models of bikes going back 3 years. You will find this tab on our website home page on the top. If your model of bike is not listed on the website, please call into or
email our customer service hotline. Info for this is on the “service” tab on the home page.
-
I am the second owner of my bike, Do I still have a warranty?
- Intense promises that new Intense frames will be free from defects in materials and workmanship. This limited warranty applies to the original owner only and is nontransferable. The original owner must register his purchase within 90 days on the Intense website www.intensecycles.com/register. Intense will, at its discretion, repair or replace any frame that it determines to be manufacturing defective during the warranty period. In order to exercise your right under the Intense Cycles Limited Warranty, the frameset must be presented to an authorized Intense dealer, Intense distributor or to Intense Cycles, Inc., together with the proof of purchase.
-
Can I ride my bike if I see a crack/dent on the frame?
- You should always do a post-ride and pre-ride bike check.
Click here to see how. If while doing your pre ride or post ride inspection of your frame and all its components you see a dent, crack or surface imperfection, please contact your local intense dealer or email or call into
our service hotline. you will find this information under the service tab on our home page.
- You should always do a post-ride and pre-ride bike check.
Click here to see how. If while doing your pre ride or post ride inspection of your frame and all its components you see a dent, crack or surface imperfection, please contact your local intense dealer or email or call into
our service hotline. you will find this information under the service tab on our home page.
-
Do you still make Intense BMX Bikes?
- No, we no longer are apart of the intense brand of BMX bikes.
- No, we no longer are apart of the intense brand of BMX bikes.
-
How much torque should I use to tighten my bolts?
- The torque settings, as with any high performance machine are very important to reliability and overall performance. The specific torque values are located in the user manual. Or, you can click here to see the tech video.
-
Is there an owner’s manual for my bike model?
- The user manual for your specific model of intense bike is located in the accessory box shipped with your intense bike or you can download it from the bike manual page on our website.
-
Where can I demo an Intense bike at?
- Click here to see a schedule of upcoming demo events.
-
How do I know it's time to have my bike serviced
- As a responsible owner of your high performance mountain bike, it is important to stay on your scheduled maintenance program. Preventing problems from happening should be your number one priority to ensure the best performance, reliability, safety and life out of your Intense mountain bike. For more information on how to maintain your bike properly please check out the tech video here.
- As a responsible owner of your high performance mountain bike, it is important to stay on your scheduled maintenance program. Preventing problems from happening should be your number one priority to ensure the best performance, reliability, safety and life out of your Intense mountain bike. For more information on how to maintain your bike properly please check out the tech video here.
-
What is recommended for seatpost and seat tube care?
- Intense recommends that the seatpost be installed with a thin coating of waterproof grease. This is something that should be checked, cleaned and re-prepped quarterly.
- Intense recommends that the seatpost be installed with a thin coating of waterproof grease. This is something that should be checked, cleaned and re-prepped quarterly.
Main Pivot Bolt 1.5t Expander Black Fits 2012-2016 Spider 29C, Carbine SL, Carbine 26", Carbine 275, Carbine 29, Tracer T275C
FREQUENTLY ASKED QUESTIONS
-
How long is the warranty period for my Intense?
- 5-year limited warranty on carbon frames (except Downhill)
- 3-year limited warranty on XC/Trail/Endurol aluminum and carbon Downhill frames
- 2-year limited warranty on aluminum Downhill and Enduro frames
-
What is the widest tire that will fit my bike?
- With the wide variety of rim widths and tire dimensions,there is no way to accurately determine what your actual tire width will be with your component spec. A general rule of thumb is 2.4 for xc/trail, 2.6 for enduro/downhill and 3.0 for plus tire frame options.
-
Is my frame compatible with Eagle?
- All Intense mountain bikes featuring 142mm and boost 148 rear wheel spacing will fit SRAM Eagle Drivetrain with the appropriate offset front chain ring. 6mm offset for non boost applications and 3mm offset for 148 boost applications.
-
What type of bottom bracket do I need for my bike?
- We use the bottom bracket we feel best suites the...
-
Where is my serial number located?
- The serial number on your Intense frame is located on the front triangle on the back/underside of the bottom bracket. The serial number for the rear triangle is located on the forward facing surface of the cross brace.
- What are the shock size specs for my bike? ( Eye to Eye and Stroke) (Reducer Size)
-
What is the longest dropper post that will fit in my seat tube? (Maximum Insertion)
- The maximum length of your dropper post is based solely on the size frame you are using and the lower tube length of the dropper post used. All of our frames are capable of at least a 150mm dropper post but are capable of running a dropper post with a lower tube length up to…... Lets find out what our finished and reamed depth is for our frames.
-
How much sag should I run on my rear shock?
- Intense recommends that your sag be set at 30% for all xc/trail/enduro models and 35% for the downhill models. For a demonstration and more information, check out the tech video (
click here).
- Intense recommends that your sag be set at 30% for all xc/trail/enduro models and 35% for the downhill models. For a demonstration and more information, check out the tech video (
click here).
-
How much does a particular frame, or built model weigh?
- The specific frame/bike weight will be listed on our website under your bikes product page. You can also see a chart with frame and bike weights here. (Please note that a variable of 100G should be given).
-
Where can I purchase a particular part for my Intense?
- Yes, small parts are available for all current and some previous models of bikes going back 3 years. You will find this tab on our website home page on the top OR click here to be directed to our small parts web store. If your model of bike is not listed on the website, please call into or email our customer service hotline. Info for this is on the “service” tab on the home page.
-
Is there touch up paint available for my bike?
- No, currently there is not touch up paint option available yet. This is still under development.
-
Can I use an Angle set headset for my bike?
- Yes, all our external headset cup frames are capable of running an angle set headset. Although with most of our bikes and our JSTuned geometry, typically the bikes geometry are matched with our component spec to make that particular bike perform at its best for its intended use.
-
What is the recommended spring rate for my bike and body weight?
- For specific sag measurements and suspension set up, please refer to the user manual for your model of bike. Or, click here to see the tech video demonstration.
-
How can I register my bike?
- Registering your new intense is quick and easy. From our home page, click on the “service” tab. Then select “register your ride”, fill out the required fields and your registration will be complete. Click on this
register my bike link.
- Registering your new intense is quick and easy. From our home page, click on the “service” tab. Then select “register your ride”, fill out the required fields and your registration will be complete. Click on this
register my bike link.
-
Can I purchase parts directly through you?
- Yes, small parts are available for all current and some previous models of bikes going back 3 years. You will find this tab on our website home page on the top. If your model of bike is not listed on the website, please call into or
email our customer service hotline. Info for this is on the “service” tab on the home page.
- Yes, small parts are available for all current and some previous models of bikes going back 3 years. You will find this tab on our website home page on the top. If your model of bike is not listed on the website, please call into or
email our customer service hotline. Info for this is on the “service” tab on the home page.
-
I am the second owner of my bike, Do I still have a warranty?
- Intense promises that new Intense frames will be free from defects in materials and workmanship. This limited warranty applies to the original owner only and is nontransferable. The original owner must register his purchase within 90 days on the Intense website www.intensecycles.com/register. Intense will, at its discretion, repair or replace any frame that it determines to be manufacturing defective during the warranty period. In order to exercise your right under the Intense Cycles Limited Warranty, the frameset must be presented to an authorized Intense dealer, Intense distributor or to Intense Cycles, Inc., together with the proof of purchase.
-
Can I ride my bike if I see a crack/dent on the frame?
- You should always do a post-ride and pre-ride bike check.
Click here to see how. If while doing your pre ride or post ride inspection of your frame and all its components you see a dent, crack or surface imperfection, please contact your local intense dealer or email or call into
our service hotline. you will find this information under the service tab on our home page.
- You should always do a post-ride and pre-ride bike check.
Click here to see how. If while doing your pre ride or post ride inspection of your frame and all its components you see a dent, crack or surface imperfection, please contact your local intense dealer or email or call into
our service hotline. you will find this information under the service tab on our home page.
-
Do you still make Intense BMX Bikes?
- No, we no longer are apart of the intense brand of BMX bikes.
- No, we no longer are apart of the intense brand of BMX bikes.
-
How much torque should I use to tighten my bolts?
- The torque settings, as with any high performance machine are very important to reliability and overall performance. The specific torque values are located in the user manual. Or, you can click here to see the tech video.
-
Is there an owner’s manual for my bike model?
- The user manual for your specific model of intense bike is located in the accessory box shipped with your intense bike or you can download it from the bike manual page on our website.
-
Where can I demo an Intense bike at?
- Click here to see a schedule of upcoming demo events.
-
How do I know it's time to have my bike serviced
- As a responsible owner of your high performance mountain bike, it is important to stay on your scheduled maintenance program. Preventing problems from happening should be your number one priority to ensure the best performance, reliability, safety and life out of your Intense mountain bike. For more information on how to maintain your bike properly please check out the tech video here.
- As a responsible owner of your high performance mountain bike, it is important to stay on your scheduled maintenance program. Preventing problems from happening should be your number one priority to ensure the best performance, reliability, safety and life out of your Intense mountain bike. For more information on how to maintain your bike properly please check out the tech video here.
-
What is recommended for seatpost and seat tube care?
- Intense recommends that the seatpost be installed with a thin coating of waterproof grease. This is something that should be checked, cleaned and re-prepped quarterly.
- Intense recommends that the seatpost be installed with a thin coating of waterproof grease. This is something that should be checked, cleaned and re-prepped quarterly.
Shoulder Bolt Carbine Fine Thread Fits 2012-2016 Spider 29C, Carbine SL, Carbine 26", Carbine 275, Carbine 29, Tracer T275C
FREQUENTLY ASKED QUESTIONS
-
How long is the warranty period for my Intense?
- 5-year limited warranty on carbon frames (except Downhill)
- 3-year limited warranty on XC/Trail/Endurol aluminum and carbon Downhill frames
- 2-year limited warranty on aluminum Downhill and Enduro frames
-
What is the widest tire that will fit my bike?
- With the wide variety of rim widths and tire dimensions,there is no way to accurately determine what your actual tire width will be with your component spec. A general rule of thumb is 2.4 for xc/trail, 2.6 for enduro/downhill and 3.0 for plus tire frame options.
-
Is my frame compatible with Eagle?
- All Intense mountain bikes featuring 142mm and boost 148 rear wheel spacing will fit SRAM Eagle Drivetrain with the appropriate offset front chain ring. 6mm offset for non boost applications and 3mm offset for 148 boost applications.
-
What type of bottom bracket do I need for my bike?
- We use the bottom bracket we feel best suites the...
-
Where is my serial number located?
- The serial number on your Intense frame is located on the front triangle on the back/underside of the bottom bracket. The serial number for the rear triangle is located on the forward facing surface of the cross brace.
- What are the shock size specs for my bike? ( Eye to Eye and Stroke) (Reducer Size)
-
What is the longest dropper post that will fit in my seat tube? (Maximum Insertion)
- The maximum length of your dropper post is based solely on the size frame you are using and the lower tube length of the dropper post used. All of our frames are capable of at least a 150mm dropper post but are capable of running a dropper post with a lower tube length up to…... Lets find out what our finished and reamed depth is for our frames.
-
How much sag should I run on my rear shock?
- Intense recommends that your sag be set at 30% for all xc/trail/enduro models and 35% for the downhill models. For a demonstration and more information, check out the tech video (
click here).
- Intense recommends that your sag be set at 30% for all xc/trail/enduro models and 35% for the downhill models. For a demonstration and more information, check out the tech video (
click here).
-
How much does a particular frame, or built model weigh?
- The specific frame/bike weight will be listed on our website under your bikes product page. You can also see a chart with frame and bike weights here. (Please note that a variable of 100G should be given).
-
Where can I purchase a particular part for my Intense?
- Yes, small parts are available for all current and some previous models of bikes going back 3 years. You will find this tab on our website home page on the top OR click here to be directed to our small parts web store. If your model of bike is not listed on the website, please call into or email our customer service hotline. Info for this is on the “service” tab on the home page.
-
Is there touch up paint available for my bike?
- No, currently there is not touch up paint option available yet. This is still under development.
-
Can I use an Angle set headset for my bike?
- Yes, all our external headset cup frames are capable of running an angle set headset. Although with most of our bikes and our JSTuned geometry, typically the bikes geometry are matched with our component spec to make that particular bike perform at its best for its intended use.
-
What is the recommended spring rate for my bike and body weight?
- For specific sag measurements and suspension set up, please refer to the user manual for your model of bike. Or, click here to see the tech video demonstration.
-
How can I register my bike?
- Registering your new intense is quick and easy. From our home page, click on the “service” tab. Then select “register your ride”, fill out the required fields and your registration will be complete. Click on this
register my bike link.
- Registering your new intense is quick and easy. From our home page, click on the “service” tab. Then select “register your ride”, fill out the required fields and your registration will be complete. Click on this
register my bike link.
-
Can I purchase parts directly through you?
- Yes, small parts are available for all current and some previous models of bikes going back 3 years. You will find this tab on our website home page on the top. If your model of bike is not listed on the website, please call into or
email our customer service hotline. Info for this is on the “service” tab on the home page.
- Yes, small parts are available for all current and some previous models of bikes going back 3 years. You will find this tab on our website home page on the top. If your model of bike is not listed on the website, please call into or
email our customer service hotline. Info for this is on the “service” tab on the home page.
-
I am the second owner of my bike, Do I still have a warranty?
- Intense promises that new Intense frames will be free from defects in materials and workmanship. This limited warranty applies to the original owner only and is nontransferable. The original owner must register his purchase within 90 days on the Intense website www.intensecycles.com/register. Intense will, at its discretion, repair or replace any frame that it determines to be manufacturing defective during the warranty period. In order to exercise your right under the Intense Cycles Limited Warranty, the frameset must be presented to an authorized Intense dealer, Intense distributor or to Intense Cycles, Inc., together with the proof of purchase.
-
Can I ride my bike if I see a crack/dent on the frame?
- You should always do a post-ride and pre-ride bike check.
Click here to see how. If while doing your pre ride or post ride inspection of your frame and all its components you see a dent, crack or surface imperfection, please contact your local intense dealer or email or call into
our service hotline. you will find this information under the service tab on our home page.
- You should always do a post-ride and pre-ride bike check.
Click here to see how. If while doing your pre ride or post ride inspection of your frame and all its components you see a dent, crack or surface imperfection, please contact your local intense dealer or email or call into
our service hotline. you will find this information under the service tab on our home page.
-
Do you still make Intense BMX Bikes?
- No, we no longer are apart of the intense brand of BMX bikes.
- No, we no longer are apart of the intense brand of BMX bikes.
-
How much torque should I use to tighten my bolts?
- The torque settings, as with any high performance machine are very important to reliability and overall performance. The specific torque values are located in the user manual. Or, you can click here to see the tech video.
-
Is there an owner’s manual for my bike model?
- The user manual for your specific model of intense bike is located in the accessory box shipped with your intense bike or you can download it from the bike manual page on our website.
-
Where can I demo an Intense bike at?
- Click here to see a schedule of upcoming demo events.
-
How do I know it's time to have my bike serviced
- As a responsible owner of your high performance mountain bike, it is important to stay on your scheduled maintenance program. Preventing problems from happening should be your number one priority to ensure the best performance, reliability, safety and life out of your Intense mountain bike. For more information on how to maintain your bike properly please check out the tech video here.
- As a responsible owner of your high performance mountain bike, it is important to stay on your scheduled maintenance program. Preventing problems from happening should be your number one priority to ensure the best performance, reliability, safety and life out of your Intense mountain bike. For more information on how to maintain your bike properly please check out the tech video here.
-
What is recommended for seatpost and seat tube care?
- Intense recommends that the seatpost be installed with a thin coating of waterproof grease. This is something that should be checked, cleaned and re-prepped quarterly.
- Intense recommends that the seatpost be installed with a thin coating of waterproof grease. This is something that should be checked, cleaned and re-prepped quarterly.
Tracer/Carbine Seat Collar - Part 340210
This product includes parts:
340342 - Seat Collar (x1)
410048 - Bolt M6x16 (x1)
FREQUENTLY ASKED QUESTIONS
-
How long is the warranty period for my Intense?
- 5-year limited warranty on carbon frames (except Downhill)
- 3-year limited warranty on XC/Trail/Endurol aluminum and carbon Downhill frames
- 2-year limited warranty on aluminum Downhill and Enduro frames
-
What is the widest tire that will fit my bike?
- With the wide variety of rim widths and tire dimensions,there is no way to accurately determine what your actual tire width will be with your component spec. A general rule of thumb is 2.4 for xc/trail, 2.6 for enduro/downhill and 3.0 for plus tire frame options.
-
Is my frame compatible with Eagle?
- All Intense mountain bikes featuring 142mm and boost 148 rear wheel spacing will fit SRAM Eagle Drivetrain with the appropriate offset front chain ring. 6mm offset for non boost applications and 3mm offset for 148 boost applications.
-
What type of bottom bracket do I need for my bike?
- We use the bottom bracket we feel best suites the...
-
Where is my serial number located?
- The serial number on your Intense frame is located on the front triangle on the back/underside of the bottom bracket. The serial number for the rear triangle is located on the forward facing surface of the cross brace.
- What are the shock size specs for my bike? ( Eye to Eye and Stroke) (Reducer Size)
-
What is the longest dropper post that will fit in my seat tube? (Maximum Insertion)
- The maximum length of your dropper post is based solely on the size frame you are using and the lower tube length of the dropper post used. All of our frames are capable of at least a 150mm dropper post but are capable of running a dropper post with a lower tube length up to…... Lets find out what our finished and reamed depth is for our frames.
-
How much sag should I run on my rear shock?
- Intense recommends that your sag be set at 30% for all xc/trail/enduro models and 35% for the downhill models. For a demonstration and more information, check out the tech video (
click here).
- Intense recommends that your sag be set at 30% for all xc/trail/enduro models and 35% for the downhill models. For a demonstration and more information, check out the tech video (
click here).
-
How much does a particular frame, or built model weigh?
- The specific frame/bike weight will be listed on our website under your bikes product page. You can also see a chart with frame and bike weights here. (Please note that a variable of 100G should be given).
-
Where can I purchase a particular part for my Intense?
- Yes, small parts are available for all current and some previous models of bikes going back 3 years. You will find this tab on our website home page on the top OR click here to be directed to our small parts web store. If your model of bike is not listed on the website, please call into or email our customer service hotline. Info for this is on the “service” tab on the home page.
-
Is there touch up paint available for my bike?
- No, currently there is not touch up paint option available yet. This is still under development.
-
Can I use an Angle set headset for my bike?
- Yes, all our external headset cup frames are capable of running an angle set headset. Although with most of our bikes and our JSTuned geometry, typically the bikes geometry are matched with our component spec to make that particular bike perform at its best for its intended use.
-
What is the recommended spring rate for my bike and body weight?
- For specific sag measurements and suspension set up, please refer to the user manual for your model of bike. Or, click here to see the tech video demonstration.
-
How can I register my bike?
- Registering your new intense is quick and easy. From our home page, click on the “service” tab. Then select “register your ride”, fill out the required fields and your registration will be complete. Click on this
register my bike link.
- Registering your new intense is quick and easy. From our home page, click on the “service” tab. Then select “register your ride”, fill out the required fields and your registration will be complete. Click on this
register my bike link.
-
Can I purchase parts directly through you?
- Yes, small parts are available for all current and some previous models of bikes going back 3 years. You will find this tab on our website home page on the top. If your model of bike is not listed on the website, please call into or
email our customer service hotline. Info for this is on the “service” tab on the home page.
- Yes, small parts are available for all current and some previous models of bikes going back 3 years. You will find this tab on our website home page on the top. If your model of bike is not listed on the website, please call into or
email our customer service hotline. Info for this is on the “service” tab on the home page.
-
I am the second owner of my bike, Do I still have a warranty?
- Intense promises that new Intense frames will be free from defects in materials and workmanship. This limited warranty applies to the original owner only and is nontransferable. The original owner must register his purchase within 90 days on the Intense website www.intensecycles.com/register. Intense will, at its discretion, repair or replace any frame that it determines to be manufacturing defective during the warranty period. In order to exercise your right under the Intense Cycles Limited Warranty, the frameset must be presented to an authorized Intense dealer, Intense distributor or to Intense Cycles, Inc., together with the proof of purchase.
-
Can I ride my bike if I see a crack/dent on the frame?
- You should always do a post-ride and pre-ride bike check.
Click here to see how. If while doing your pre ride or post ride inspection of your frame and all its components you see a dent, crack or surface imperfection, please contact your local intense dealer or email or call into
our service hotline. you will find this information under the service tab on our home page.
- You should always do a post-ride and pre-ride bike check.
Click here to see how. If while doing your pre ride or post ride inspection of your frame and all its components you see a dent, crack or surface imperfection, please contact your local intense dealer or email or call into
our service hotline. you will find this information under the service tab on our home page.
-
Do you still make Intense BMX Bikes?
- No, we no longer are apart of the intense brand of BMX bikes.
- No, we no longer are apart of the intense brand of BMX bikes.
-
How much torque should I use to tighten my bolts?
- The torque settings, as with any high performance machine are very important to reliability and overall performance. The specific torque values are located in the user manual. Or, you can click here to see the tech video.
-
Is there an owner’s manual for my bike model?
- The user manual for your specific model of intense bike is located in the accessory box shipped with your intense bike or you can download it from the bike manual page on our website.
-
Where can I demo an Intense bike at?
- Click here to see a schedule of upcoming demo events.
-
How do I know it's time to have my bike serviced
- As a responsible owner of your high performance mountain bike, it is important to stay on your scheduled maintenance program. Preventing problems from happening should be your number one priority to ensure the best performance, reliability, safety and life out of your Intense mountain bike. For more information on how to maintain your bike properly please check out the tech video here.
- As a responsible owner of your high performance mountain bike, it is important to stay on your scheduled maintenance program. Preventing problems from happening should be your number one priority to ensure the best performance, reliability, safety and life out of your Intense mountain bike. For more information on how to maintain your bike properly please check out the tech video here.
-
What is recommended for seatpost and seat tube care?
- Intense recommends that the seatpost be installed with a thin coating of waterproof grease. This is something that should be checked, cleaned and re-prepped quarterly.
- Intense recommends that the seatpost be installed with a thin coating of waterproof grease. This is something that should be checked, cleaned and re-prepped quarterly.
Tracer/Carbine/Primer Axle Kit (Expert/Foundation Builds) - Part 340171
This kit includes parts:
- 130757 Axle Rear 148x12mm Boost Locking Black (x1)
- 130807 Spacer Cone Adjuster 8.3mm (short) Black (x1)
- 410009 Bolt SHCS M6x22 SS (x1)
FREQUENTLY ASKED QUESTIONS
-
How long is the warranty period for my Intense?
- 5-year limited warranty on carbon frames (except Downhill)
- 3-year limited warranty on XC/Trail/Endurol aluminum and carbon Downhill frames
- 2-year limited warranty on aluminum Downhill and Enduro frames
-
What is the widest tire that will fit my bike?
- With the wide variety of rim widths and tire dimensions,there is no way to accurately determine what your actual tire width will be with your component spec. A general rule of thumb is 2.4 for xc/trail, 2.6 for enduro/downhill and 3.0 for plus tire frame options.
-
Is my frame compatible with Eagle?
- All Intense mountain bikes featuring 142mm and boost 148 rear wheel spacing will fit SRAM Eagle Drivetrain with the appropriate offset front chain ring. 6mm offset for non boost applications and 3mm offset for 148 boost applications.
-
What type of bottom bracket do I need for my bike?
- We use the bottom bracket we feel best suites the...
-
Where is my serial number located?
- The serial number on your Intense frame is located on the front triangle on the back/underside of the bottom bracket. The serial number for the rear triangle is located on the forward facing surface of the cross brace.
- What are the shock size specs for my bike? ( Eye to Eye and Stroke) (Reducer Size)
-
What is the longest dropper post that will fit in my seat tube? (Maximum Insertion)
- The maximum length of your dropper post is based solely on the size frame you are using and the lower tube length of the dropper post used. All of our frames are capable of at least a 150mm dropper post but are capable of running a dropper post with a lower tube length up to…... Lets find out what our finished and reamed depth is for our frames.
-
How much sag should I run on my rear shock?
- Intense recommends that your sag be set at 30% for all xc/trail/enduro models and 35% for the downhill models. For a demonstration and more information, check out the tech video (
click here).
- Intense recommends that your sag be set at 30% for all xc/trail/enduro models and 35% for the downhill models. For a demonstration and more information, check out the tech video (
click here).
-
How much does a particular frame, or built model weigh?
- The specific frame/bike weight will be listed on our website under your bikes product page. You can also see a chart with frame and bike weights here. (Please note that a variable of 100G should be given).
-
Where can I purchase a particular part for my Intense?
- Yes, small parts are available for all current and some previous models of bikes going back 3 years. You will find this tab on our website home page on the top OR click here to be directed to our small parts web store. If your model of bike is not listed on the website, please call into or email our customer service hotline. Info for this is on the “service” tab on the home page.
-
Is there touch up paint available for my bike?
- No, currently there is not touch up paint option available yet. This is still under development.
-
Can I use an Angle set headset for my bike?
- Yes, all our external headset cup frames are capable of running an angle set headset. Although with most of our bikes and our JSTuned geometry, typically the bikes geometry are matched with our component spec to make that particular bike perform at its best for its intended use.
-
What is the recommended spring rate for my bike and body weight?
- For specific sag measurements and suspension set up, please refer to the user manual for your model of bike. Or, click here to see the tech video demonstration.
-
How can I register my bike?
- Registering your new intense is quick and easy. From our home page, click on the “service” tab. Then select “register your ride”, fill out the required fields and your registration will be complete. Click on this
register my bike link.
- Registering your new intense is quick and easy. From our home page, click on the “service” tab. Then select “register your ride”, fill out the required fields and your registration will be complete. Click on this
register my bike link.
-
Can I purchase parts directly through you?
- Yes, small parts are available for all current and some previous models of bikes going back 3 years. You will find this tab on our website home page on the top. If your model of bike is not listed on the website, please call into or
email our customer service hotline. Info for this is on the “service” tab on the home page.
- Yes, small parts are available for all current and some previous models of bikes going back 3 years. You will find this tab on our website home page on the top. If your model of bike is not listed on the website, please call into or
email our customer service hotline. Info for this is on the “service” tab on the home page.
-
I am the second owner of my bike, Do I still have a warranty?
- Intense promises that new Intense frames will be free from defects in materials and workmanship. This limited warranty applies to the original owner only and is nontransferable. The original owner must register his purchase within 90 days on the Intense website www.intensecycles.com/register. Intense will, at its discretion, repair or replace any frame that it determines to be manufacturing defective during the warranty period. In order to exercise your right under the Intense Cycles Limited Warranty, the frameset must be presented to an authorized Intense dealer, Intense distributor or to Intense Cycles, Inc., together with the proof of purchase.
-
Can I ride my bike if I see a crack/dent on the frame?
- You should always do a post-ride and pre-ride bike check.
Click here to see how. If while doing your pre ride or post ride inspection of your frame and all its components you see a dent, crack or surface imperfection, please contact your local intense dealer or email or call into
our service hotline. you will find this information under the service tab on our home page.
- You should always do a post-ride and pre-ride bike check.
Click here to see how. If while doing your pre ride or post ride inspection of your frame and all its components you see a dent, crack or surface imperfection, please contact your local intense dealer or email or call into
our service hotline. you will find this information under the service tab on our home page.
-
Do you still make Intense BMX Bikes?
- No, we no longer are apart of the intense brand of BMX bikes.
- No, we no longer are apart of the intense brand of BMX bikes.
-
How much torque should I use to tighten my bolts?
- The torque settings, as with any high performance machine are very important to reliability and overall performance. The specific torque values are located in the user manual. Or, you can click here to see the tech video.
-
Is there an owner’s manual for my bike model?
- The user manual for your specific model of intense bike is located in the accessory box shipped with your intense bike or you can download it from the bike manual page on our website.
-
Where can I demo an Intense bike at?
- Click here to see a schedule of upcoming demo events.
-
How do I know it's time to have my bike serviced
- As a responsible owner of your high performance mountain bike, it is important to stay on your scheduled maintenance program. Preventing problems from happening should be your number one priority to ensure the best performance, reliability, safety and life out of your Intense mountain bike. For more information on how to maintain your bike properly please check out the tech video here.
- As a responsible owner of your high performance mountain bike, it is important to stay on your scheduled maintenance program. Preventing problems from happening should be your number one priority to ensure the best performance, reliability, safety and life out of your Intense mountain bike. For more information on how to maintain your bike properly please check out the tech video here.
-
What is recommended for seatpost and seat tube care?
- Intense recommends that the seatpost be installed with a thin coating of waterproof grease. This is something that should be checked, cleaned and re-prepped quarterly.
- Intense recommends that the seatpost be installed with a thin coating of waterproof grease. This is something that should be checked, cleaned and re-prepped quarterly.
Tracer/Carbine/Primer Axle Kit Titanium (Factory,Elite, Pro Builds) - Part 340173
This kit includes parts:
- 130757 Axle Rear 148x12mm Boost Locking Black (x1)
- 130807 Spacer Cone Adjuster 8.3mm (short) Black (x1)
- 410032 Bolt SHCS M6xP1.0x22L Titanium (x1)
FREQUENTLY ASKED QUESTIONS
-
How long is the warranty period for my Intense?
- 5-year limited warranty on carbon frames (except Downhill)
- 3-year limited warranty on XC/Trail/Endurol aluminum and carbon Downhill frames
- 2-year limited warranty on aluminum Downhill and Enduro frames
-
What is the widest tire that will fit my bike?
- With the wide variety of rim widths and tire dimensions,there is no way to accurately determine what your actual tire width will be with your component spec. A general rule of thumb is 2.4 for xc/trail, 2.6 for enduro/downhill and 3.0 for plus tire frame options.
-
Is my frame compatible with Eagle?
- All Intense mountain bikes featuring 142mm and boost 148 rear wheel spacing will fit SRAM Eagle Drivetrain with the appropriate offset front chain ring. 6mm offset for non boost applications and 3mm offset for 148 boost applications.
-
What type of bottom bracket do I need for my bike?
- We use the bottom bracket we feel best suites the...
-
Where is my serial number located?
- The serial number on your Intense frame is located on the front triangle on the back/underside of the bottom bracket. The serial number for the rear triangle is located on the forward facing surface of the cross brace.
- What are the shock size specs for my bike? ( Eye to Eye and Stroke) (Reducer Size)
-
What is the longest dropper post that will fit in my seat tube? (Maximum Insertion)
- The maximum length of your dropper post is based solely on the size frame you are using and the lower tube length of the dropper post used. All of our frames are capable of at least a 150mm dropper post but are capable of running a dropper post with a lower tube length up to…... Lets find out what our finished and reamed depth is for our frames.
-
How much sag should I run on my rear shock?
- Intense recommends that your sag be set at 30% for all xc/trail/enduro models and 35% for the downhill models. For a demonstration and more information, check out the tech video (
click here).
- Intense recommends that your sag be set at 30% for all xc/trail/enduro models and 35% for the downhill models. For a demonstration and more information, check out the tech video (
click here).
-
How much does a particular frame, or built model weigh?
- The specific frame/bike weight will be listed on our website under your bikes product page. You can also see a chart with frame and bike weights here. (Please note that a variable of 100G should be given).
-
Where can I purchase a particular part for my Intense?
- Yes, small parts are available for all current and some previous models of bikes going back 3 years. You will find this tab on our website home page on the top OR click here to be directed to our small parts web store. If your model of bike is not listed on the website, please call into or email our customer service hotline. Info for this is on the “service” tab on the home page.
-
Is there touch up paint available for my bike?
- No, currently there is not touch up paint option available yet. This is still under development.
-
Can I use an Angle set headset for my bike?
- Yes, all our external headset cup frames are capable of running an angle set headset. Although with most of our bikes and our JSTuned geometry, typically the bikes geometry are matched with our component spec to make that particular bike perform at its best for its intended use.
-
What is the recommended spring rate for my bike and body weight?
- For specific sag measurements and suspension set up, please refer to the user manual for your model of bike. Or, click here to see the tech video demonstration.
-
How can I register my bike?
- Registering your new intense is quick and easy. From our home page, click on the “service” tab. Then select “register your ride”, fill out the required fields and your registration will be complete. Click on this
register my bike link.
- Registering your new intense is quick and easy. From our home page, click on the “service” tab. Then select “register your ride”, fill out the required fields and your registration will be complete. Click on this
register my bike link.
-
Can I purchase parts directly through you?
- Yes, small parts are available for all current and some previous models of bikes going back 3 years. You will find this tab on our website home page on the top. If your model of bike is not listed on the website, please call into or
email our customer service hotline. Info for this is on the “service” tab on the home page.
- Yes, small parts are available for all current and some previous models of bikes going back 3 years. You will find this tab on our website home page on the top. If your model of bike is not listed on the website, please call into or
email our customer service hotline. Info for this is on the “service” tab on the home page.
-
I am the second owner of my bike, Do I still have a warranty?
- Intense promises that new Intense frames will be free from defects in materials and workmanship. This limited warranty applies to the original owner only and is nontransferable. The original owner must register his purchase within 90 days on the Intense website www.intensecycles.com/register. Intense will, at its discretion, repair or replace any frame that it determines to be manufacturing defective during the warranty period. In order to exercise your right under the Intense Cycles Limited Warranty, the frameset must be presented to an authorized Intense dealer, Intense distributor or to Intense Cycles, Inc., together with the proof of purchase.
-
Can I ride my bike if I see a crack/dent on the frame?
- You should always do a post-ride and pre-ride bike check.
Click here to see how. If while doing your pre ride or post ride inspection of your frame and all its components you see a dent, crack or surface imperfection, please contact your local intense dealer or email or call into
our service hotline. you will find this information under the service tab on our home page.
- You should always do a post-ride and pre-ride bike check.
Click here to see how. If while doing your pre ride or post ride inspection of your frame and all its components you see a dent, crack or surface imperfection, please contact your local intense dealer or email or call into
our service hotline. you will find this information under the service tab on our home page.
-
Do you still make Intense BMX Bikes?
- No, we no longer are apart of the intense brand of BMX bikes.
- No, we no longer are apart of the intense brand of BMX bikes.
-
How much torque should I use to tighten my bolts?
- The torque settings, as with any high performance machine are very important to reliability and overall performance. The specific torque values are located in the user manual. Or, you can click here to see the tech video.
-
Is there an owner’s manual for my bike model?
- The user manual for your specific model of intense bike is located in the accessory box shipped with your intense bike or you can download it from the bike manual page on our website.
-
Where can I demo an Intense bike at?
- Click here to see a schedule of upcoming demo events.
-
How do I know it's time to have my bike serviced
- As a responsible owner of your high performance mountain bike, it is important to stay on your scheduled maintenance program. Preventing problems from happening should be your number one priority to ensure the best performance, reliability, safety and life out of your Intense mountain bike. For more information on how to maintain your bike properly please check out the tech video here.
- As a responsible owner of your high performance mountain bike, it is important to stay on your scheduled maintenance program. Preventing problems from happening should be your number one priority to ensure the best performance, reliability, safety and life out of your Intense mountain bike. For more information on how to maintain your bike properly please check out the tech video here.
-
What is recommended for seatpost and seat tube care?
- Intense recommends that the seatpost be installed with a thin coating of waterproof grease. This is something that should be checked, cleaned and re-prepped quarterly.
- Intense recommends that the seatpost be installed with a thin coating of waterproof grease. This is something that should be checked, cleaned and re-prepped quarterly.